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Home > Success Center > IP Address Manager (IPAM) > IPAM - Knowledgebase Articles > How to clear IP Request alert after updating from IPAM 4.7

How to clear IP Request alert after updating from IPAM 4.7

Updated: January 14, 2019

Overview

When a user requests new IPs via IP request, the Administrator will be informed about it in the Alert section. When the Administrator decides to clear the alert by selecting the alert and clicking CLEAR TRIGGERED INSTANCE OF ALERT, the alert comes back within a few minutes.

This behavior can take up active space and cover useful information.

Environment

  • IPAM 4.8 or higher updated from version 4.7

Cause

This problem may occur after updating IPAM from version 4.7 to 4.8 or higher. The old IP requests will be in the IPAM database.

Steps

Solution 1

The correct workflow for eliminating an alert look like this:
 

  1. Go to Alerts & Activity > Alerts.
  2. Select IP Address Request in the list of alerts, and click View Alert Details.
  3. The Active Alert Details -IP Address Request page is displayed.
  4. Click Acknowledge in the Alert Status Overview widget, and enter a note if required.
  5. Click  Close IP Request.

  6. After a few minutes the alert regarding IP Request should disappear.

Solution 2

Expert user can change values in the database .

This is a faster solution, but remember to make backup of DATABASE first.

  1. Open DB using a DB manager such as Microsoft SQL Server Management Studio.
  2. Select the Solarwinds database.
  3. Choose table dbo.IPAM_IPRequest.
  4. Change the value in the State column to 3 as shown below.

  5. After a few minutes the Alerts page should not present this alert.

Example

This is how the SQL query should look to change the status for IP Request:

   Update dbo.IPAM_IPRequests
   Set State=3
   Where State != 3

Important: please note executing the above query will clear all current IP request alerts!

 

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