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Home > Success Center > IP Address Manager (IPAM) > IPAM (Web Server) installation failed

IPAM (Web Server) installation failed

Updated November 2, 2017

Overview

When Installing or upgrading IPAM (Web Server), it fails with the following error message:

SolarWinds Orion IP Address Manager setup has failed. To install the program at a later time, please run the installation again. Click the Finish button to exit the Setup Wizard.

 

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An error similar to the following is found in the OrionInstallation.log:

ERROR OrionInstallerLib.InstallChain - System.IO.FileNotFoundException: Could not find file 'C:\Users\almirono\AppData\Local\Temp\SWOrionSetup201710241218\SubInstallers\IPAM_4.5.1.zip'.

Environment

  • IPAM, all versions

 

Cause 

The IPAM_x.x.x.zip file is already upzip or the file is already an.msi.

Resolution

  1. Checked the file location and verify that IPAM_x.x.x.zip is not available in the following location:
    C:\Users\xxxxxxx\AppData\Local\Temp\SWOrionSetup201710241236\SubInstallers
    Note: Make sure installation is still running for the files to be there.
  2. Look for IPAM via search and it is already an .msi file instead of a zip. Search for a file with the name Orion_IPAM or Solarwinds_Orion_IPAM.
  3. Complete the installation by manually running the .msi file.
    The Configuration wizard should run automatically and finish without error.
  4. Check the Orion Web Console to verify that the installation was successful.
 

 

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