Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > IP Address Manager (IPAM) > Core Business Layer fails to start - Source entity [Orion.Package] not found in catalog

Core Business Layer fails to start - Source entity [Orion.Package] not found in catalog

Updated March 11th, 2016

Overview

Core Business Layer fails to start with the following error message:

ERROR: C:\ProgramData\Solarwinds\Logs\Orion\Core.BusinessLayer.log

ERROR SolarWinds.Orion.Common.SWEventLogging - Unhandled Exception caught in Core Service Engine startup. RunQuery failed, check fault information.

ERROR: Core.BusinessLayer.log

FATAL SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin - Unhandled Exception caught in plugin startup.
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ SolarWinds.Data.Query.EntityNotFoundException: Source entity [Orion.Package] not found in catalog

ERROR: C:\ProgramData\Solarwinds\InformationService\v3.0\Orion.InformationService.log

ERROR SolarWinds.InformationService.Core.InformationService - SolarWinds.Orion.Core.Dependencies.InformationService.SwisHelper.Query()   Exception caught in method RunQuery
SolarWinds.Data.Query.EntityNotFoundException: Source entity [Metadata.Property] not found in catalog

Environment

All IPAM versions

Cause 

The hotfix was applied and the old IPAM.core.xml file was renamed and left in the C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\Schemas\ folder.

Resolution

  1. Stop the services using Orion Service Manager.
  2. Remove the backup of IPAM.core.xml in the C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\Schemas\ folder.
  3. Start the services using Orion Service Manager.

 

If the above does not fix the issue please try:

https://support.solarwinds.com/Succe...M_is_installed

 

Last modified

Tags

Classifications

Public