Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Firewall Security Manager (FSM) > Migrate FSM to a new server

Migrate FSM to a new server

Table of contents
Created by //Ricardo Mendoza\\, last modified by Karen Valdellon on Jul 04, 2017

Views: 35 Votes: 2 Revisions: 5


This article describes how to migrate FSM to a new server or drive.


All FSM versions


  1. Perform an FSM database backup.
  2. Deactivate the FSM license:
    1. Go to your FSM installation.
    2. Launch FSM.
    3. Click Help > License Manager > select Deactivate.
      Note: The activation key should be available in your Customer Portal that you can use to activate your FSM license on the new server installation.
  3. Install FSM on the new server (drive).
  4. Activate your license (found on the Customer Portal).
    1. Launch FSM.
    2. Click Help and open License Manager.
    3. Click Enter your key.
    4. Finish the installation wizard.
  5. Restore your database.


For FSM integrated with NPM:

  1. Go to the Web Console.
  2. Click Settings > FSM Settings > Manage Connection to Firewall Security Manager Database.
  3. Adjust the settings.



Last modified
20:16, 3 Jul 2017