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Home > Success Center > Firewall Security Manager (FSM) > Client install database connection failure

Client install database connection failure

Created by Randall Harwood, last modified by Karen Valdellon on Jul 03, 2017

Views: 572 Votes: 0 Revisions: 6


This article provides steps to install the client for FSM when it has a database connection failure. 


FSM version 6.6.5


If the client was previously installed, uninstall the client or server from Programs and Features.


If the issue still persists:

  1. Stop the Firebird service. 
  2. Delete the service from the Program Files/SolarWinds directory.
    Note: Check if other SolarWinds products are installed. This will clear out all the configurations for FSM. 
  3. Re-run the Client installer. 


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Suggested tags :fsm, database connection failure



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