Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Failover Engine (FoE) > Unable to Start Agent Management Service on Secondary FoE Server Instance

Unable to Start Agent Management Service on Secondary FoE Server Instance

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 32 Votes: 0 Revisions: 10

Overview

Agent Management Service fails to start on the secondary FoE server instance.

Environment

  • FoE all versions
  • Windows Server 2012

Cause

The backup/restore during FoE installation process is not copying the required C++ Runtime assemblies to the secondary server.

Resolution

The user needs to manually install the following required C++ run time libraries or run the Orion installer on the secondary FoE server to install all the necessary prerequisites.

Once the backup has been restored to the secondary server, users need to run the Orion product installer on the secondary server. Users may also install the Orion product prerequisites on the secondary server before it has been replicated from the primary.

Last modified
19:30, 22 Jun 2016

Tags

Classifications

Public