Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Failover Engine (FoE) > FOE shuts down due to a License store exception error

FOE shuts down due to a License store exception error

Created by Mariusz Handke, last modified by Rodim Suarez on Aug 03, 2016

Views: 95 Votes: 1 Revisions: 6

Updated: June 22, 2016


Failover Engine shuts down due to a License store exception error. The log shows an error similar to the following:

2016-06-22 14:34:47,654 [1] ERROR SolarWinds.Licensing.Framework.Diagnostic.Logger - License store exception

SolarWinds.Licensing.Framework.Store.LicenseStoreException: Exception of type 'SolarWinds.Licensing.Framework.Store.LicenseStoreException' was thrown.

at SolarWinds.Licensing.Framework.Store.LicenseStore.RetrieveLicenses()


All FoE versions


There is an incorrect volume ID on an FoE node where it occurs, usually on the secondary server, as a result of replacing disk or modifying volume.


Manually correct the volume ID using any available tools.



Last modified