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Home > Success Center > Failover Engine (FoE) > Could not retrieve counters for category Compression Manager & NFHB Comms Manager while trying to update counter value

Could not retrieve counters for category Compression Manager & NFHB Comms Manager while trying to update counter value

Created by Michael Almadova, last modified by MindTouch on Jun 23, 2016

Views: 43 Votes: 0 Revisions: 4

Overview

This article describes the issue with the errors your receive for FoE and other SolarWind products installed on a server in Microsoft counters. The following errors are seen in the logs:

  • Could not retrieve counters for category Compression Manager while trying to update counter value.

Please check the Windows performance counter settings and reload using "lodctr /R".

  • Could not retrieve counters for category NFHB Comms Manager while trying to update counter value.

Please check the Windows performance counter settings and reload using "lodctr /R".

Environment

  • FOE version 6.7 
  • NPM version 11.5.2

Cause 

This issue occurs if certain extensible counters corrupt the registry, or if Windows Management Instrumentation (WMI)-based programs modify the registry. 

Resolution

Use the following Microsoft KB to resolve the issue: https://support.microsoft.com/en-us/kb/2554336

 

Last modified
19:27, 22 Jun 2016

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