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Home > Success Center > Enterprise Operations Console (EOC) > Web pages are missing buttons in resources such as Manage Accounts

Web pages are missing buttons in resources such as Manage Accounts

Created by Michael Perez, last modified by Paul Scofield on Aug 25, 2017

Views: 21 Votes: 1 Revisions: 5

Overview

In some browsers, including certain versions of Internet Explorer, web resources in EOC, such as Manage Accounts and Manage SolarWinds Servers, do not display all buttons on the page.  This may prevent Administrators from completing tasks in EOC.  

Environment

Network Performance Monitor

EOC

Most Orion modules

Cause 

This is related to a browser compatibility issue.

The user account may not have View Customization rights (even if they have Administrator rights) 

Resolution

  • You can commonly resolve this in Internet Explorer using the Compatibility View.
  • In Chrome or Firefox, the latest versions of the browser should avoid the issue.
  • Check user account for View Customization rights
Last modified

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Public