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Home > Success Center > Enterprise Operations Console (EOC) > Unexpected error: An error occurred while generating map

Unexpected error: An error occurred while generating map

Created by Interspire Import, last modified by Mariusz Handke on Jul 06, 2017

Views: 644 Votes: 1 Revisions: 11

Overview

EOC network maps do not work in the network map resource. When editing the resource no maps are available and the following error is displayed:

Unexpected error: An error occurred while generating map NAME

Environment

EOC all versions

Resolution

  1. Go to:
    • \Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
    • \Windows\TEMP\Solarwinds
    • \Program Data\Solarwinds
    • \Program Files (x86)\SolarWinds\
  2. Right-click and select Properties for each folder, add following users and grant full control:
    • (local server) IUSR
    • (local server) Network Service
    • (local server) Authenticated Users
  3. Go to 
    • Volume:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Maps\Orion\localhost\
      Or
    • Volume:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Orion\Solarwinds\NetworkAtlass\MapsWeb\Orion\localhost\ 
  4. Clear out all files inside the localhost folder to allow the website to re-write them.
  5. Restart all SolarWinds EOC services in services.msc
  6. Open a CMD prompt as administrator and type IISRESET
Last modified

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