Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Enterprise Operations Console (EOC) > Unable to poll data from NCM 7.2 to EOC 1.3

Unable to poll data from NCM 7.2 to EOC 1.3

Overview

Users will be unable to pull data from NCM to EOC when running EOC 1.3 and NCM 7.2 on the same or different servers, and users will not be able to directly add NCM servers to EOC.

The issue is related to the NCM Integration Endpoint, which is still needed by EOC 1.3. Newer versions of EOC (1.4 and above) are able to retrieve the data via the SolarWinds Information Service (SWIS), however, with EOC 1.3, the NCM Integration Endpoint is needed.

Environment

  • EOC v1.3
  • NCM v7.2

Resolution

Upgrade EOC to version 1.4 or higher.

Note:

No issues have been seen with the following scenarios:

1- NCM 7.2 and EOC 1.4

2- NCM 7.1 and EOC 1.3

Last modified
19:26, 22 Jun 2016

Tags

Classifications

Public