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Home > Success Center > Enterprise Operations Console (EOC) > Unable to poll NCM in EOC

Unable to poll NCM in EOC

Updated July 24, 2017


This article addresses the issue where NCM data cannot be polled in EOC.


  • EOC 1.6
  • NCM 7.5


There are too many configs in the config archive table causing the query to time out. 


  1. Verify that there are less than 20,000 rows in EOC_NCM_ConfigArchive.
  2. Check the C:\Program Files (x86)\Solarwinds\EOC\Queries\NCM.xml file for "Config-Archive" and limit the number of hours in the Config query:
             <Depth>48</Depth> <!-- 1 year in hours -->
             <Enabled>true</Enabled> <!-- If you want to poll 


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