Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Enterprise Operations Console (EOC) > Unable to install and configure EOC

Unable to install and configure EOC


The installation package completes with no issues, but when the Configuration Wizard tries to connect to the SQL 2012 server an error is received. 


All EOC releases through version 1.4.x and when SQL 2012 Server used for EOC db


If EOC and SQL 2012 Management objects are installed on the same server, EOC is not  able to connect to SQL 2012 when running the EOC configuration wizard.



  • In this scenario, it is required to have SQL Server Data Tools feature installed.
  • If SQL 2012 is not on the same server as EOC, you need to install SQL Server Data Tools on the server running EOC, due to the SQL Server Management objects required by EOC.

Required components

  1. SQL Server Data Tools
  2. Client Tools Backwards Compatibility
  3. Client Tools SDK
  4. SQL Client Connectivity SDK
  5. Client Tools Connectivity

Refer to the attached screenshot of the minimum SQL 2012 configuration, which works with EOC.

Note: The screenshot is just a guideline and may vary depending on your SQL version. For more information, please contact Microsoft.



Last modified
21:57, 1 Dec 2015