Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Enterprise Operations Console (EOC) > Orion EOC v1.3 SP1 is incompatible with Orion NPM v10.3 on Windows Server 2003 running IIS v6

Orion EOC v1.3 SP1 is incompatible with Orion NPM v10.3 on Windows Server 2003 running IIS v6

Created by Rodim Suarez, last modified by MindTouch on Jun 23, 2016

Views: 500 Votes: 0 Revisions: 2

Overview

Orion Enterprise Operations Console (EOC) version 1.3 Service Pack 1 will not function when installed with Orion Network Performance Monitor (NPM) version 10.3 on servers running Windows Server 2003 with Internet Information Services version 6 (IIS6).

Environment

Installations where Orion NMP 10.3 and Orion EOC 1.3 SP1 are both installed on the same computer running Windows Server 2003 with IIS6

Cause 

This is a known application pool sharing issue. Under IIS6, EOC and NPM web consoles share the Default Application Pool, resulting in conflicts that prevent the proper functioning of Orion EOC after NPM version 10.3 is installed.

 

Resolution

The solution to this issue is to create a new application pool for the Orion EOC website, as indicated in the following procedure.

To create a dedicated application pool for Orion NPM in IIS6:

  1. Log on to your SolarWinds server (Windows Server 2003) using an account with administrative privileges.
  2. Click Start > Administrative Tools > Internet Information Services (IIS) Manager.
  3. Click + to expand Internet Information Services > ServerName (local computer).
  4. Right-click Application Pools, and then click New > Application Pool.
  5. Provide an appropriate Application pool ID (e.g.SolarWindsOrionApplicationPool), and then select Use existing application pool as template.
  6. Confirm that DefaultAppPool is selected as the Application pool name, and then click OK.
  7. In the left pane, click + to expand Internet Information Services >ServerName (local computer) > Web Sites.
  8. Right-click SolarWinds NetPerfMon, and then click Properties.
  9. On the Home Directory tab, select the newly created application pool in theApplication pool field at the bottom of the window, and then click OK.

 

Last modified
19:25, 22 Jun 2016

Tags

Classifications

Public