Orion Enterprise Operations Console (EOC) version 1.3 Service Pack 1 will not function when installed with Orion Network Performance Monitor (NPM) version 10.3 on servers running Windows Server 2003 with Internet Information Services version 6 (IIS6).
Installations where Orion NMP 10.3 and Orion EOC 1.3 SP1 are both installed on the same computer running Windows Server 2003 with IIS6
This is a known application pool sharing issue. Under IIS6, EOC and NPM web consoles share the Default Application Pool, resulting in conflicts that prevent the proper functioning of Orion EOC after NPM version 10.3 is installed.
The solution to this issue is to create a new application pool for the Orion EOC website, as indicated in the following procedure.
To create a dedicated application pool for Orion NPM in IIS6:
SolarWindsOrionApplicationPool), and then select Use existing application pool as template.