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NCM Configs page times out in EOC



This article details an issue in which the NCM tab in EOC times out and EOC_ConfigArchive generates thousands of rows.


The EOC.InformationService.log displays the following error prompt:

017-02-17 08:10:34,961 [27] ERROR SolarWinds.InformationService.Core.InformationService - Exception caught in method RunQuery
System.Data.SqlClient.SqlException: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)


  • All supported versions of EOC


There are too many configurations to display, resulting in a time out.


Modify C:\Program Files (x86)\SolarWinds\EOC\Bin\Queries\NCM.xml. The Depth value will control how many hours of configs to download (default 1 year).


There is an issue with Time Zone conversion between EOC and Orion and you have to add 24 hours to the desired depth value. For example: 48 (2 days of configs) + 24 = 72 for the Depth value.

                <Depth>8760</Depth> <!-- 1 year in hours -->
                <Enabled>true</Enabled> <!-- If you want to poll all Config Archives, change the true to false -->





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