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Home > Success Center > Enterprise Operations Console (EOC) > EOC - Knowledgebase Articles > Unexpected error: An error occurred while generating map

Unexpected error: An error occurred while generating map

Created by Interspire Import, last modified by Laura C on Mar 26, 2018

Views: 3,224 Votes: 2 Revisions: 19

Overview

EOC network maps do not work in the network map resource. When editing the resource no maps are available and the following error is displayed:

Unexpected error: An error occurred while generating map [NAME]

Environment

  • All versions of EOC

 

Resolution

  1. Go to each of the following folders and apply the user types and permissions in Step 2:
    • \Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
    • \Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files (if the folder exists)
    • \Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files
    • \Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files (if the folder exists)
    • \Windows\TEMP\Solarwinds
    • \Program Data\Solarwinds
    • \Program Files (x86)\SolarWinds\
  2. Right-click and select Properties for each folder in Step 1. Add the following users and grant full control:
    • (local server) IUSR
    • (local server) Network Service
    • (local server) Authenticated Users
  3. Go to one of the Temp folder volumes:
    1. Volume: \WINDOWS\Temp\SolarWinds\NetworkAtlas\Maps\Orion\localhost\
    2. Volume: \WINDOWS\Temp\SolarWinds\NetworkAtlas\Orion\Solarwinds\NetworkAtlass\MapsWeb\Orion\localhost\ 
  4. Clear out all files inside the localhost folder to allow the website to re-write them.
  5. Restart all SolarWinds EOC services in services.msc
  6. Open a CMD prompt as administrator and type IISRESET
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