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Home > Success Center > Enterprise Operations Console (EOC) > EOC - Knowledgebase Articles > Initialize Custom Properties on Orion servers

Initialize Custom Properties on Orion servers

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Created by Mariusz Handke, last modified by Laura C on Feb 20, 2018

Views: 819 Votes: 2 Revisions: 15


This article describes how to manually initialize Custom Properties configured on Orion servers. An issue with adding Custom Properties from Orion server(s) may manifest itself in EOC.PollingService.log throwing below error:

2017-03-08 07:46:40,374 [12] 7 Orion.Module.Core WARN  SolarWinds.EOC.BusinessLayer.DAL.CustomPropertyDAL - Exception when adding custom property AlertConfigurationsCustomProperties.ResponsibleTeam for SolarWinds Server 7:
System.ArgumentException: Requested value 'AlertConfigurationsCustomProperties' was not found.


  • EOC 1.6 and later



  1. Log in to the SQL Server where the EOC database is hosted.
  2. Open SQL Server Management Studio by going to Start > All Programs > Microsoft SQL Server > SQL Server Management Studio.
  3. Using an account with the sysadmin role, log in to the SQL Server instance.
  4. Click + to expand Databases. Select EOC database.
  5. Click New Query.
  6. Enter following query in the query field:
    exec dbo.EOC_spInitializeCP
  7. Click Execute button.

Note: It may take around an hour for the change to take effect and there may be additional errors shown on the EOC Web Console while the Custom Properties are being reset.



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