Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Enterprise Operations Console (EOC) > EOC - Knowledgebase Articles > EOC shows time out of sync error when trying to add a Orion server

EOC shows time out of sync error when trying to add a Orion server

Created by Interspire Import, last modified by Laura C on Dec 28, 2017

Views: 725 Votes: 0 Revisions: 14

Overview

This article details and issue when customers use an Orion Active Directory account in the Enterprise Operations Console (without specifying the domain name) while adding an Orion server to EOC. This results in the following message being displayed:

The remote server time is out of sync with the SolarWinds EOC server. Synchronize the server times and try again.

Environment

EOC versions 1.5 and earlier

Resolution

The development team is aware of this issue and will code a more meaningful message notifying the customer that a domain name is also needed when adding a Orion server to EOC.

This resolution has been implemented in EOC version 1.6. Update your software from the SolarWinds Customer Portal.

Last modified

Tags

Classifications

Public