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EOC error retrieving license information

Updated November 3, 2016

Overview

The SolarWinds Enterprise Operations Console Services Host service does not start and displays the following error:

Error retrieving license information

 

Environment

All EOC versions

Cause 

This is caused by the machine's slow verification of the digital signature on the EOC Service Host executable.

Resolution

  1. Turn off verification by placing the attached file in the EOC bin directory.
  2. The default location is C:\Program Files\SolarWinds\EOC\bin.
  3. SolarWinds EOC BusinessLayerHost.exe.config now starts the service.

 

 

 

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