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Home > Success Center > Enterprise Operations Console (EOC) > EOC - Knowledgebase Articles > Attempting to browse the EOC website returns HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory

Attempting to browse the EOC website returns HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory

Updated December 1, 2017

Overview

While you attempt to browse the EOC 2.0 website, the following error is returned:

 

HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory.

Environment

  • EOC 2.0

Cause 

The error is returned in an environment where EOC 1.x was installed previously, and the user replaced EOC 1.x with EOC 2.0 without removing the website from IIS configuration.

Resolution

Remove the EOC 1.x website from IIS configuration:

  1. Open IIS Manager (follow steps relevant to the version of the Windows Server).
  2. Expand the server.
  3. Expand the sites.
  4. Right-click the old EOC 1.x website (default name: SolarWinds EOC).
  5. Click Remove.
  6. Click Yes to confirm.
  7. Click Application Pools.
  8. Right-click the old EOC 1.x application pool (default name: SolarWinds EOC).
  9. Click Remove.
  10. Click Yes to confirm.
  11. Click the server.
  12. Click Restart in the Actions pane.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

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