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Information Service Errors - Network Atlas and EOC

Created by Robert Stidman, last modified by MindTouch on Jun 23, 2016

Views: 12 Votes: 0 Revisions: 3

Overview

This article describes the issue when you receive the following error prompt: 

Unable to connect to information service

 

Networkatlas.log file in EOC diags show error:

ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - Error executing invoke: Verb EOC.MapStudioFiles.InsertFile: Cannot find assembly
EOC.MapStudioFiles.InsertFile

 

Environment

All Network Atlas on an EOC server 

 

Cause 

This is most likely caused by a file permission issue with information service and/or Network Atlas on the server.

 

Resolution

Repair Network Atlas in the Control Panel/Programs and Features. Rright-click and click Change, and then repair. This is doesn't do anything, uninstall it there and reinstall it via c:\program data\solarwinds\eoc\EXEs folder - look for solarwinds-orion-networkatlas.exe.

 

Last modified
19:25, 22 Jun 2016

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