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Home > Success Center > Enterprise Operations Console (EOC) > EOC maps show unknown objects

EOC maps show unknown objects

Created by Robert Stidman, last modified by Steven Bansil_ret on Jul 21, 2016

Views: 28 Votes: 1 Revisions: 2

Updated: July 21, 2016

Overview

This article describes the issue when maps in the EOC Web Console show unknown statuses for at least one Orion instance's objects.

 

Environment

All versions of EOC

 

Cause 

This issue occurs when the custom properties in EOC are being seen incorrectly by EOC and need to be reinitialized.

 

Resolution

Run the query below against the EOC db, and then wait ten minutes. Refresh EOC's Web Console and see if the unknowns clear:

            exec dbo.EOC_spInitializeCP
 

Note: This may need to be repeated at unpredictable future intervals.

 

 

 

Last modified
23:07, 20 Jul 2016

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