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Home > Success Center > Enterprise Operations Console (EOC) > EOC map converter does not list maps or import

EOC map converter does not list maps or import

Created by Robert Stidman, last modified by MindTouch on Jun 23, 2016

Views: 500 Votes: 0 Revisions: 4

Updated June 15, 2016

Overview

When the EOC map converter is opened on the EOC server, and the Orion servers show in the drop-down, but the map tool never lists any maps and may return various connection errors.

Environment

All EOC map converter versions

Cause 

The account logged into server is an administrator account in EOC.

Resolution

Make sure that the current windows logged in user (where the Orion2EOCMap importer tool is running) is added as an administrator in EOC. If it is added, please remove it and re-add the same by following the below steps.

  1. Navigate to manage accounts screen via settings link.
  2. Click Add New Account.
  3. Select "Windows Individual Account", search user and select the user from the search list then add the user in Administrator role.
  4. After adding the user, try running the Orion2EOCMap importer tool.

 

Last modified
19:24, 22 Jun 2016

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