Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Enterprise Operations Console (EOC) > EOC error retrieving license information

EOC error retrieving license information

Updated November 3, 2016


The SolarWinds EOC Services Host service does not start and displays the following error:

Error retrieving license information


All EOC versions


This is caused by the machine's slow verification of the digital signature on the EOC Service Host executable.


Turn off verification by placing the attached file in the EOC bin directory.

The default location is C:\Program Files\SolarWinds\EOC\bin.

SolarWinds EOC BusinessLayerHost.exe.config now starts the service.




Last modified
22:51, 23 Mar 2017