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Home > Success Center > Enterprise Operations Console (EOC) > EOC error retrieving license information

EOC error retrieving license information

Updated November 3, 2016

Overview

The SolarWinds EOC Services Host service does not start and displays the following error:

Error retrieving license information

Environment

All EOC versions

Cause 

This is caused by the machine's slow verification of the digital signature on the EOC Service Host executable.

Resolution

Turn off verification by placing the attached file in the EOC bin directory.

The default location is C:\Program Files\SolarWinds\EOC\bin.

SolarWinds EOC BusinessLayerHost.exe.config now starts the service.

 

 

 

Last modified
22:51, 23 Mar 2017

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Public