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Home > Success Center > Enterprise Operations Console (EOC) > EOC error: Polling interval too short

EOC error: Polling interval too short

Created by Robert Stidman, last modified by Aileen de Lara_ret on Jul 12, 2016

Views: 31 Votes: 0 Revisions: 2

Updated July 12, 2016

Overview

This article provides brief information and steps to resolve the following error on the EOC Web Console:

The polling interval for SolarWinds Server (servername) is too short for it to process the results for the (some module) module.

Environment

All EOC versions

 

Cause 

The issue is caused by a stuck job or jobs in the job engine. 

Resolution

Clear the EOC job engine SDF:

1. Click the X on the banner error to make it go away.
2. On the EOC server, go to Windows services snap-in and shut down all three SolarWinds services.
3. Go to the folder C:\program data\solarwinds\eoc\exes and find jobengine.v2.msi.
4. Right-click, and then select Uninstall.
5. When it completes, right-click and re-install. If it asks to reboot the server after either step, do so.

 

 

 

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