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EOC error: Polling interval too short

Created by Robert Stidman, last modified by Laura C on Nov 30, 2017

Views: 783 Votes: 0 Revisions: 3

Updated July 12, 2016

Overview

This article provides brief information and steps to resolve the following error on the Enterprise Operations Web Console:

The polling interval for SolarWinds Server [server_name] is too short for it to process the results for the [module_name] module.

Environment

All EOC versions

 

Cause 

The issue is caused by a stuck job, or jobs, in the job engine. 

Resolution

Clear the EOC job engine SDF:

  1. Click the X on the banner error to make it go away.
  2. On the EOC server, go to the Windows services snap-in and shut down all three SolarWinds services.
  3. Go to the folder C:\program data\solarwinds\eoc\exes and find jobengine.v2.msi.
  4. Right-click, and then select Uninstall.
  5. When it completes, right-click and re-install, following the prompts. If it asks to reboot the server after either step, do so.
 

 

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