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Home > Success Center > Enterprise Operations Console (EOC) > EOC and Internet Explorer 11 incompatibility issue

EOC and Internet Explorer 11 incompatibility issue

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,672 Votes: 2 Revisions: 11

Overview

When viewing the EOC website in Internet Explorer 11, users experience abnormal looking web pages.

Environment

  • Any EOC versions
  • Internet Explorer 11

Cause

Internal rendering issue in Internet Explorer 11.

Resolution

Enable the Enterprise Mode if you are using Internet Explorer 11 and having issues with how EOC is being displayed in your web browser. See the following articles for more information on enabling Enterprise Mode on Internet Explorer 11:

IE 11 'Enterprise Mode' tackles browser compatibility

How to Enable or Disable Users to Turn On and Off Enterprise Mode in Internet Explorer 11

 

Note: If you are running Microsoft Windows 8.1 or Windows Server 2012 R2, an update has been provided by Microsoft to correct this issue. The update (KB2919335) needs to be installed on the machine. 

 

Related article:

Stay up to date with Enterprise Mode for Internet Explorer 11

Last modified
19:24, 22 Jun 2016

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