Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Enterprise Operations Console (EOC) > EOC Maps is not loading and showing an error message

EOC Maps is not loading and showing an error message

Created by Jeremy Holmes, last modified by Gerald.Prado on Jan 26, 2018

Views: 666 Votes: 1 Revisions: 7

Overview

Maps in the Enterprise Operations Console website are not loading and you receive an unexpected error: 

An unexpected error occured.undefinedundefined

 

In the Information Service and Web logs, this information prompts:

 

SELECT Node.NodeId, Orion.Name, Orion.Website, Node.OrionId, Node.GroupStatus, Node.Caption
FROM EOC.Node AS Node
INNER JOIN EOC.Orion AS Orion ON (Orion.OrionID = Node.OrionId)
WHERE ((((Node.CustomProperty.CustomPropertyName = 'value') AND (Node.Status = 2)) AND (Node.CustomProperty.SLA = '51')) AND (Node.Status <> 1))
ORDER BY Node.Stats.CPULoad DESC

SELECT Node.NodeId, Orion.Name, Orion.Website, Node.OrionId, Node.GroupStatus, Node.Caption
FROM EOC.Node AS Node
INNER JOIN EOC.Orion AS Orion ON (Orion.OrionID = Node.OrionId)
WHERE ((((Node.CustomProperty.CustomPropertyName = 'value') AND (Node.Status = 2)) AND (Node.CustomProperty.SLA = '51')) AND (Node.Status <> 1))
ORDER BY Node.Stats.CPULoad DESC


2016-04-18 12:40:37,958 [12] ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - Error closing exception.
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace: 
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Close()

Exception rethrown at [0]: 
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Close()
at SolarWinds.InformationService.Contract2.InfoServiceProxy.Close()
2016-04-18 12:40:37,974 [12] ERROR MapEngine - Unexpected exception when trying to fill DataTable during obtaining data from SWIS: 
System.Threading.ThreadAbortException: Thread was being aborted.

 

Environment

EOC version 1.5 and later

 

Cause 

The map is attempting to query a node with a custom property value and is unable to do so.

Resolution

Run the query below against the EOC database:

execute [dbo].[EOC_spInitializeCP]

Note: You will need to allow a few minutes for the Orion Servers to repoll after running the query.

 

Last modified

Tags

Classifications

Public