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Home > Success Center > Enterprise Operations Console (EOC) > EOC Maps is not loading and showing an error message

EOC Maps is not loading and showing an error message

Created by Jeremy Holmes, last modified by Steven Bansil_ret on Jun 28, 2016

Views: 20 Votes: 1 Revisions: 4

Overview

Maps in the EOC website are not loading and you see an error: 

An unexpected error occured.undefinedundefined

 

In the InformationService and Web logs, this information prompts:

 

SELECT Node.NodeId, Orion.Name, Orion.Website, Node.OrionId, Node.GroupStatus, Node.Caption
FROM EOC.Node AS Node
INNER JOIN EOC.Orion AS Orion ON (Orion.OrionID = Node.OrionId)
WHERE ((((Node.CustomProperty.CustomPropertyName = 'value') AND (Node.Status = 2)) AND (Node.CustomProperty.SLA = '51')) AND (Node.Status <> 1))
ORDER BY Node.Stats.CPULoad DESC

SELECT Node.NodeId, Orion.Name, Orion.Website, Node.OrionId, Node.GroupStatus, Node.Caption
FROM EOC.Node AS Node
INNER JOIN EOC.Orion AS Orion ON (Orion.OrionID = Node.OrionId)
WHERE ((((Node.CustomProperty.CustomPropertyName = 'value') AND (Node.Status = 2)) AND (Node.CustomProperty.SLA = '51')) AND (Node.Status <> 1))
ORDER BY Node.Stats.CPULoad DESC


2016-04-18 12:40:37,958 [12] ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - Error closing exception.
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace: 
at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Close()

Exception rethrown at [0]: 
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Close()
at SolarWinds.InformationService.Contract2.InfoServiceProxy.Close()
2016-04-18 12:40:37,974 [12] ERROR MapEngine - Unexpected exception when trying to fill DataTable during obtaining data from SWIS: 
System.Threading.ThreadAbortException: Thread was being aborted.

 

Environment

EOC version 1.5+

 

Cause 

The map is trying to query a node with a custom property value and is unable to.

Resolution

  • Run the query below against the EOC database:

execute [dbo].[EOC_spInitializeCP]

  • Allow a few minutes for the Orion Servers to repoll.

 

Last modified
23:38, 27 Jun 2016

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Public