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Home > Success Center > Enterprise Operations Console (EOC) > EOC 2.0 Administrator Guide > View and acknowledge alerts from EOC

View and acknowledge alerts from EOC

Updated: September 12, 2017

The All Active Alerts page in SolarWinds EOC displays active alerts from all enabled SolarWinds Sites. Active alerts are alerts that have been triggered but not cleared.

View active alerts

Choose Alerts & Activity > Alerts.

The All Active Alerts page lists active alerts from all enabled SolarWinds Sites. You can perform the following actions:

  • To sort the alerts, click any column heading.
  • To filter alerts, you can either:
    • Select an option from the Group By menu. Then click the group of alerts you want to view.
    • Click the filter icon in a column heading. Then enter a filter string, or select Empty values to filter for alerts with no value in that column.
  • To view detailed information about an alert, click the alert name, or select the alert and click View Alert Details.

    The SolarWinds Site opens in another browser tab, and the Active Alert Details view provides information about the alert.

  • To view detailed information about the object that triggered the alert, click the link in the Object that triggered this alert column.

    The SolarWinds Site opens in another browser tab, and the Details view provides information about the object.

Acknowledge alerts

When an alert is acknowledged, alert actions in higher escalation levels are halted. Acknowledgments also provide an audit trail, and prevent multiple people from working on the same issue.

To acknowledge alerts, users must have the Allow Account to Clear Events privilege. For more information about defining privileges, see Define what users can access and do.

When you acknowledge an alert in SolarWinds EOC, the acknowledgment is passed to the SolarWinds Site where the alert was triggered.

  1. Choose Alerts & Activity > Alerts.

    The All Active Alerts page lists alerts from all enabled SolarWinds Sites.

  2. Click Acknowledge on the alert row.
  3. If the Acknowledge Alert dialog box opens, enter a note (optional) and click Acknowledge.

The user ID and time of the acknowledgment is displayed on the alert row.

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