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Home > Success Center > Enterprise Operations Console (EOC) > EOC 2.0 Site Connectivity Alert HotFix

EOC 2.0 Site Connectivity Alert HotFix

 

Updated September 26, 2017

Overview

Applying this hotfix allows EOC Administrators to create Alerts based on connectivity issues between EOC and a remote site. A corresponding notification is sent to subscribers.

Environment

  • EOC 2.0.

Detail

Applying this hotfix allows EOC users to create an alert that is triggered if there are connectivity issues between EOC and a remote SolarWinds Site. When triggered, the alert sends an email to the specified recipients.

You can download the hotfix from here: https://downloads.solarwinds.com/solarwinds/Release/HotFix/EOC-v2.0-OrionSitesAlerting-Hotfix1.zip

Install the hotfix

  1. Open Orion Service Manager and shut down all services.

  2. Open the folder C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\Schemas.

  3. Make a backup of OrionSchema.Local.xml file and save it to a location different than the currently opened folder.

  4. Replace the original OrionSchema.Local.xml file with the same file stored in the hotfix folder.

  5. Open Orion Service Manager and start all services.

Create an alert

After installing the hotfix, an EOC user will need to create the alert. Managed Alerts is currently hidden from standard use and must be accessed via direct URL.

Applying this hotfix allows EOC to function for this alert only. Any additional alerting notifications other than the one outlined below are not supported. Further enhancements to alerting are planned for future releases.

  1. Log in as an administrator, and use the navigation bar to access Alerts.

    eoc_accessAlerts.png

  2. In the Browser URL remove everything after //1.1.1.1/Orion/ (where 1.1.1.1 is either hostname or IP address of the EOC Server) and add Alerts/Default.aspx. For example:

    http://1.1.1.1/orion/alerts/default.aspx

    You can now access Manage Alerts.

  3. Click Manage Alerts, and select Add New Alert.

  4. Under Alert Properties, define the name of the alert and an alert description. For example:

    eoc_alertName.png

  5. Set the Trigger Condition:

    1. Under I want to alert on, choose Orion Site.

    2. Under The actual trigger condition, specify Orion Site Status is equal to 2. 

      eoc_actualTriggerCondition.png

  6. On the Reset Condition and Time of Day panels, leave the default values.

  7. On the Trigger Actions panel:

    1. Click Add Action, select Send an Email/Page, and click Configure Action.

    2. On the Message panel under Subject, paste the following:

      Alert ${N=Alerting;M=AlertName} to ${N=SwisEntity;M=Name} at
      ${N=Alerting;M=AlertTriggerTime;F=DateTime}

    3. Under Message, paste the following:

      Alert: ${N=SwisEntity;M=Name} has lost connectivity to the EOC server.
      Status Description: ${N=SwisEntity;M=StatusDescription}
      Manage SolarWinds Sites: http://1.1.1.1/ui/eoc/manage-sites

      where 1.1.1.1 is either hostname or IP address of the EOC Server

      eoc_configureAction.png

    You will not be able to simulate this scenario through the Alert Manager.

  8. Click Next and add your SMTP server. Then click Save.

  9. (Optional) Once completed, you can also update the Message displayed when this alert is triggered text. For example:

    ${N=Alerting;M=AlertName} was triggered. - ${N=SwisEntity;M=Name} has lost connectivity to the EOC server at ${N=Alerting;M=AlertTriggerTime;F=DateTime}

    eoc_updateMessage.jpg

 

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