These release notes provide additional guidance for SolarWinds Orion Enterprise Operations Console v1.3.
This version of Orion Enterprise Operations Console (EOC) provides the following improvements:
For information about the features and fixes in Orion NPM 10.3 and Orion Core 2012.1, see the Orion Network Performance Monitor Version 10.3 Release Notes.
For information about the features and fixes in EOC v1.3 SP2, see the SolarWinds knowledge base.
This release of Orion EOC includes several fixes:
This release of Orion EOC has the following open issues:
Previous versions of Orion EOC have included the following additions and fixes:
Because of a limitation in Windows account impersonation, certain actions will require you to edit your Orion EOC user account and to enter and save your Active Directory password in the password field. These actions include clearing events, acknowledging alerts and syslog messages, and listing reports.
The instructions for configuring Orion EOC to gather Orion NCM data have changed. For more information see Setting up Orion NCM accounts in the SolarWinds knowledge base.
After installing the software through the setup wizard, you are prompted to enter the licensing information for your product.
To evaluate the software without a license:
Click Continue Evaluation.
To license the software on a server with Internet access:
To license the software on a server without Internet access:
For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.
The Configuration Wizard lets you set up the Orion EOC web console as a virtual directory of an existing web site, but does not check to see if the web site is running. If you set up the web console as a virtual directory of a stopped web site, the Configuration Wizard fails with an error. To avoid this problem, make sure the web site you choose for your virtual directory is running.
The coordinated universal time (UTC) of the Orion NPM server must be within five minutes of the UTC of the Orion EOC server. If there is a time discrepancy greater than five minutes, a secure connection to the Orion NPM server cannot be established. If you receive an invalid credential error even though you are sure the credentials are correct, check the UTC of both servers.
The coordinated universal time (UTC) of any computers running Orion Network Atlas must be within five minutes of the Orion NPM or Orion EOC server to which you are connecting. If the time discrepancy is greater than five minutes, it is not possible to connect to the Orion NPM or Orion EOC server.
The process for configuring Internet Information Service to accept HTTPS/SSL connections differs between Windows Server 2003 and Windows Server 2008. Use the following procedure to enable SSL connections to the Orion EOC web site in Windows Server 2008.
To enable SSL Connections to the SolarWinds EOC web site in Windows Server 2008:
Are you trying to add an Orion NCM server directly to Orion EOC? You cannot directly add Orion NCM servers to Orion EOC. Instead, you install and configure the Orion NCM integration module on an Orion NPM server and then add that Orion NPM server to Orion EOC.
You must have correctly configured the Orion NCM Integration module with a valid Orion NCM server and a valid Orion NCM credential.
The Orion NPM credential you specify in Orion EOC must not have any account limitations that would prevent access to the Orion NCM integration module.
Passwords containing special characters can sometimes cause an error during completion of the Orion EOC Configuration Wizard. If you receive the following error, check that there are no special characters in the database password:
Format of the initialization string does not conform to specification starting at index 86.
During the database section of the Configuration Wizard, the browse function of the wizard may fail to locate your database. If you experience difficulty browsing to your SQL Express instance, type
ServerName\sqlexpress in the SQL Server field on the Login to SQL Server dialog, where
ServerName is the pre-Windows 2000 name of your SQL Server.
While adding an Orion NPM server to Orion EOC, if you receive the error
"Failed test. Cannot connect to a SolarWinds Orion Information Service. You may have mistyped the Orion NPM server address or the SOIS may not be running", the following steps can help you troubleshoot and fix the problem:
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