Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Engineers ToolSet (ETS) > ETS - Knowledgebase Articles > ETS Error: Please enter a shorter name of this credential

ETS Error: Please enter a shorter name of this credential

Created by Interspire Import, last modified by christopher.roy on Oct 09, 2017

Views: 830 Votes: 0 Revisions: 13


When you are logged in as a basic user, creating credentials via SNMP, the MIB Browser tool displays this error message: 

Please enter a shorter name of this credential (under 0 characters).


  • All versions of ETS


The MIB Browser tool cannot load the configuration setting MaxCredentialNameSizeInt from MIBBrowserSettings.xml nor from MainSettings.xml.


In the following procedure, replace <username> with your user name and perform all steps while logged in as <username>.


  1. Browse to C:\Users\<username>\AppData\Local\SolarWinds\Dashboard\</username> .
  2. If you find MIBBrowserSettings.xml and MainSettings.xml, remove both files. Note this will reset your settings.
  3. Run WorkspaceStudio.exe.
  4. Close WorkspaceStudio.exe.
    The configuration files are recreated and saved.
  5. Run MIB-Browser.exe.


You should now be able to create credential items in Credential Manager.

Last modified