Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Engineers ToolSet (ETS) > Engineer's ToolSet (ETS) Documentation > Engineer's Toolset Administrator Guide > Utilities > Engineer's Toolset Licensing FAQ

Engineer's Toolset Licensing FAQ


This section presents frequently asked questions about licensing changes in Engineer's Toolset v11.0.

What's new in Engineer's Toolset v11.0?

Based on customer request, we added an Orion-based, Web interface for a selection of our most popular tools. This Web interface can be installed as a standalone product, or installed on an Orion platform and integrated with any Orion-based product. For example, NPM, SAM, NCM, NTA.

Why does my Toolset portal look different?

Engineer's Toolset is licensed for individual users, this new interface also requires a license addition. You will now see an additional Web Key for every Desktop license you own.

How does this change affect me?

You now have the option to install a Web interface that requires a Web Key. When you install the Web interface, you can access our five most popular tools in a Web browser. This Web interface does not a replace your Desktop interface, but is an option to access your tools remotely on the Web.

Has pricing changed with this new Web Key?


How does this affect my license renewals?

This change does not affect your license renewals. Renew your maintenance in the same way as before. On renewal, Solarwinds provides two new keys instead of only one key.

What if I do not want to install the Web Key?

The Web Interface is optional. You are not required to use the Web Key.

What if I want v11.0 but not the Web Interface?

You can upgrade to v11.0, however, the only new feature in v. 11.0 is the Web Interface. There are no changes to the Desktop Interface. To ensure that you receive standard bug fixes included in the release, we strongly recommend that you upgrade to v11.0, even if you choose not to use the Web Interface.

What if I do not want to or cannot upgrade to v11.0?

Engineer's Toolset v10.x will continue to be supported. Please refer to the Customer Notification for details on End of Support Policy.

Last modified