Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Engineer's ToolSet (ETS) > Toolset Launchpad settings are not retained after upgrading to Engineer's Toolset v11.0

Toolset Launchpad settings are not retained after upgrading to Engineer's Toolset v11.0

Created by Interspire Import, last modified by Aileen de Lara on Mar 21, 2017

Views: 716 Votes: 0 Revisions: 11

Overview

When you upgrade to Desktop Engineer's Toolset v11 from version 10.9.1 or 10.9, Toolset Launchpad settings might not be preserved.

Environment

Desktop Engineer's Toolset version 10.9 or later

Resolution

If you want to use your Toolset Launchpad settings from a previous version, you need to back up the settings before the upgrade, and replace Toolset Launchpad settings with the backup after the upgrade.

To retain Toolset Launchpad settings after the upgrade:

  1. Before you upgrade your Engineer's Toolset to v11.0, back up your Toolset Launchpad settings:
    1. Close the Toolset Launchpad tool.
    2. Go to the ToolsetLaunchpad folder and back up the Launchpad.xml file.
      By default, the Launchapd.xml file is located  in %AppData%\Solarwinds\Toolset\ToolsetLaunchpad.
  2. Install Desktop Engineer's Toolset v11.0. After the installation finishes, Toolset Launchpad will open automatically.
  3. Close Toolset Launchpad.
  4. Go to the ToolsetLaunchpad folder, by default located in %AppData%\Solarwinds\Toolset\ToolsetLaunchpad, and replace the file Launchpad.xml with its backup.
Last modified
20:57, 20 Mar 2017

Tags

Classifications

Public