Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Database Performance Analyzer (DPA) > SolarWinds DPA stops working after uninstalling Ignite

SolarWinds DPA stops working after uninstalling Ignite

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 651 Votes: 0 Revisions: 8

Symptom
After upgrading from Confio Ignite to SolarWinds DPA 9.0, you uninstalled the Ignite program from the Microsoft Windows Programs and Features page. After doing this, SolarWinds DPA stopped working.

Cause
Uninstalling the Confio Ignite program also removes several of the SolarWinds DPA files and services that you upgraded to.

Resolution

 

  1. Uninstall DPA 9.0
    Note: You will retain configurations settings, licenses, and logs.
  2. Reinstall DPA 9.0 

The installer will restore the missing DPA 9.0 files.

Last modified
19:18, 22 Jun 2016

Tags

Classifications

Public