Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Database Performance Analyzer (DPA) > SQL Server bug prevents collection of resource statistics

SQL Server bug prevents collection of resource statistics

DPA does not collect numerous resource statistics for early releases of SQL Server. This is due to a memory leak in SQL Server caused by SQL Server stored procedures (sp_OAMethod and sp_OAGetProperty) that are called to collect these resources. WMI metric queries can become unresponsive, leave orphaned connections and may require restarting the monitored instance to resolve.


See the following Microsoft articles for more information on the memory leak:


SQL Server versions that do not exhibit the memory leak (DPA collects all resource statistics for these versions):

  • SQL Server 2000 SP4 or higher
  • SQL Server 2005 SP3 or higher
  • SQL Server 2008


If your SQL Server instance is at or above these versions, resource statistics may not be collected for other reasons. See this article.

Resource statistics not collected for early SQL Server versions

  • Memory Paging Rate (pages/sec)
  • % O/S Memory Utilization
  • % O/S CPU Utilization
  • O/S CPU Queue Length
  • O/S Disk Queue Length
  • Physical I/O Rate (KB/sec)
  • Physical Read Rate (KB/sec)
  • Physical Write Rate (KB/sec)
Last modified
19:18, 22 Jun 2016