Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Database Performance Analyzer (DPA) > Resources are not displayed in the Web Console when attempting to add MySQL Instance

Resources are not displayed in the Web Console when attempting to add MySQL Instance

Created by Tiarnan Stacke, last modified by MindTouch on Jun 23, 2016

Views: 597 Votes: 0 Revisions: 5

Overview

When attempting to add a MySQL Instance for monitoring, the page does not display any resource like in the following image:

Environment

DPA v10.0.x

Cause 

This is caused by a bug where DPA is attempting to make a call to an Amazon cloud address to test if it is running in the cloud. Typically, this call would return null, however a Firewall or some other application returns an unexpected page.

Resolution

  • Upgrade DPA to version 10.1 or later.
  • Alternative Workaround for DPA 10.0.x
  1. Go to: <DPA_DIR>\iwc\tomcat\webapps\iwc\WEB-INF\classes\resources\database\MySQL\.
  2. Create a copy of the createMonUser.sql file and place it on your desktop (Do not leave the copy in the installation directory).
  3. Edit the createMonUser.sql file.
  4. Change all occurrences of <IP> to <IPx>.
  5. Save the file.
  6. Start the Wizard and attempt to register a MySQL Instance.

 

Last modified
19:17, 22 Jun 2016

Tags

Classifications

Public