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Home > Success Center > Database Performance Analyzer (DPA) > DPA - Knowledgebase Articles > SolarWinds DPA stops working after uninstalling Ignite

SolarWinds DPA stops working after uninstalling Ignite

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Created by Interspire Import, last modified by Melanie Boyd on Dec 14, 2017

Views: 808 Votes: 0 Revisions: 9

Symptom
After upgrading from Confio Ignite to SolarWinds DPA 9.0 or later, you uninstalled the Ignite program from the Microsoft Windows Programs and Features page. After doing this, SolarWinds DPA stopped working.

Cause
Uninstalling the Confio Ignite program also removes several of the SolarWinds DPA files and services that you upgraded to.

Resolution

 

  1. Uninstall DPA 9.0 or later.
    Note: You will retain configurations settings, licenses, and logs.
  2. Reinstall DPA 9.0 or later.

The installer will restore the missing DPA 9.0 files.

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