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Home > Success Center > Database Performance Analyzer (DPA) > DPA - Knowledgebase Articles > DPA is offline and license shows as Expired after renewal

DPA is offline and license shows as Expired after renewal

Updated March 13, 2017


DPA maintenance is renewed/active but the machine is not connected to the internet, and the license shows as Expired in the DPA console.


All DPA versions


Contact SolarWinds Customer Service to request a license reset. Then perform an offline activation and generate a new license file via the customer portal.

Customer Service:

Phone: 512.682.9300 / 866.530.8040, Option 1

Submit a ticket online:


See the Activate and allocate your licenses in the Admin Guide on how to activate licenses offline.


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