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Home > Success Center > Database Performance Analyzer (DPA) > DPA - Knowledgebase Articles > DPA is offline and license shows as Expired after renewal

DPA is offline and license shows as Expired after renewal

Updated March 13, 2017

Overview

DPA maintenance is renewed/active but the machine is not connected to the internet, and the license shows as Expired in the DPA console.

Environment

All DPA versions

Resolution

Contact SolarWinds Customer Service to request a license reset. Then perform an offline activation and generate a new license file via the customer portal.

Customer Service:
Email: customerservice@solarwinds.com

Phone: 512.682.9300 / 866.530.8040, Option 1

Submit a ticket online: https://customerportal.solarwinds.com/support/submit-a-ticket/

 

See the Activate and allocate your licenses in the Admin Guide on how to activate licenses offline.

 

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