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Home > Success Center > Database Performance Analyzer (DPA) > DPA - Knowledgebase Articles > DPA charts are slow

DPA charts are slow

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If the DPA interface responds slowly, follow these steps to send SolarWinds more information for troubleshooting.

 

  1. Clear the chart cache by clicking Options > Support > Clear Chart Cache.
  2. In the address bar, use the setLogger method to enable debugging. After /iwc type the following:

    /setLogger.iwc?component=charts&level=debug

    For example:

    http://host:port/iwc/setLogger.iwc?component=charts&level=debug

  3. Return to the DPA interface and click the SQL, Waits, and other tabs and areas that are slow.
  4. Disable debugging in the address bar. After the /iwc type the following:

    /setLogger.iwc?component=charts&level=info

    For example:

    http://host:port/iwc/setLogger.iwc?component=charts&level=debug

  5. Click Options > Support.
  6. Under Downloads, click Download All Log Files (Zipped).
  7. Save and attach the .zip file to a support ticket.
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