Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Database Performance Analyzer (DPA) > DPA - Knowledgebase Articles > Attempting to run a report returns the error DPA Unable to generate the chart

Attempting to run a report returns the error DPA Unable to generate the chart

Updated September 7, 2017

Overview

When the DPA server is running RHEL 7.4 (or its distributions, such as Oracle Linux 7.4), DPA returns the following error when you try to run a report: 

DPA Unable to generate the chart: java.lang.ArrayIndexOutOfBoundsException: 0

Environment

  • DPA 11.0
  • REHL 7.4 or Oracle Linux 7.4

Cause 

When you install or upgrade to RHEL v7.4, it installs the package stix-fonts, and the default font changes from Utopia to STIX. This creates a compatibility issue with the Java version used by DPA. 

Resolution

  1. Connect to the DPA server via ssh as superuser (root).

  2. Create a new file (local.conf) in this location:

    /etc/fonts/local.conf

  3. Enter the following content and save the file:

    <?xml version='1.0'?>
    <!DOCTYPE fontconfig SYSTEM 'fonts.dtd'>
    <fontconfig>
    <alias>
    <family>serif</family>
    <prefer><family>Utopia</family></prefer>
    </alias>
    <alias>
    <family>sans-serif</family>
    <prefer><family>Utopia</family></prefer>
    </alias>
    <alias>
    <family>monospace</family>
    <prefer><family>Utopia</family></prefer>
    </alias>
    <alias>
    <family>dialog</family>
    <prefer><family>Utopia</family></prefer>
    </alias>
    <alias>
    <family>dialoginput</family>
    <prefer><family>Utopia</family></prefer>
    </alias>
    </fontconfig>
     

  4. Restart DPA by running ./shutdown.sh and then ./startup.sh in the DPA home directory. 

 

Last modified

Tags

Classifications

Public