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Fix Orion integration with DPA if installed on the same computer

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Nov 30, 2016

Views: 2,013 Votes: 2 Revisions: 20

Updated November 28, 2016


You have DPA and Orion installed on the same computer, and the DPA integration to Orion is not working.


  • DPA 10.1 and earlier
  • DPA 10.1.317
  • DPA 10.2 and later
  • Orion Platform 2016.1 and later


An issue prevents integration between DPA and Orion 2016.1 from being installed on the same computer. A new system identifier must be generated for the DPA integration service.

This issue has the following symptoms:

  • In the Alerts resource, there are no Active Alerts present or an error message displays.
  • Users are unable to enable or disable alerts in the Manage Alerts view.


  1. Execute the queries in Remove integration with a DPA server manually.
  2. Upgrade to DPA 10.1.317, or DPA 10.2 or later. You can download it in the Customer Portal.
  3. Add the following line to the file in the <DPA_installation_directory>\iwc\tomcat\ignite_config\idc\ directory:
  4. Restart DPA.
  5. If previously integrated, re-establish the integration between DPA and Orion Platform products.


  • Orion will check the following registry key to see if DPA is installed: HKEY_LOCAL_MACHINE\SOFTWARE\Confio\IgnitePI\InstallDir
  • Historical alert data will be erased if DPA is installed after the affected version of Orion has been upgraded or installed.
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