Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Database Performance Analyzer (DPA) > Error on unregister Monitored DB Instance Wizard

Error on unregister Monitored DB Instance Wizard

Updated: August 18, 2016

Overview

When unregistering a DPA instance from monitoring there is an error after screen 4 of 5 

Environment

  • DPA 10.2 and earlier

 

Cause 

There is an option on the next to last screen that allows the user to "Remove the DPA database Objects from the Database Instance".

 

If this is checked and DPA cannot connect to the instance to remove the objects,you will get an error and the unregister wizard will not continue. 

 

Resolution

Uncheck the box to Remove the DPA database Objects from the Database Instance", if it is known that DPA can't connect to the instance and DPA will unregister the monitored server. This will leave the tables or Objects on the monitored instance if it still exists. 

 

Last modified

Tags

Classifications

Public