Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Database Performance Analyzer (DPA) > DPA Documentation > DPA 11.1 Administrator Guide > DPA licensing > Troubleshoot over-allocated licenses

Troubleshoot over-allocated licenses

Table of contents
No headers
Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Sep 15, 2016

Views: 394 Votes: 0 Revisions: 5

Updated: November 62017

The DPA homepage displays a red banner if SolarWinds DPA is monitoring more registered database instances than you have licenses to monitor. This can happen in two situations:

  • A license expires when you have unexpired licenses of the same type on the server.
  • You deactivate a license and have other licenses of the same type on the server.

If SolarWinds DPA licenses are over-allocated, you cannot view or analyze your database instances until you deallocate the extra licenses. SolarWinds DPA continues monitoring the databases, so you will not lose data while you bring the allocated licenses to an allowable level.

If necessary, you can purchase and activate additional licenses.

To correct an issue of over-allocated licenses, deallocate database instances until you reach the proper number of licenses. If Category 2 licenses are over-allocated, assign available Category 1 licenses to cover the shortage. If Azure SQL Database licenses are over-allocated, assign Category 1 or 2 licenses to cover the shortage.

  1. On the DPA homepage, click License Management.
  2. Locate the over-allocated license type on the allocations chart. Over-allocated license types are shown in red.
  3. Clear Cat 1, Cat 2, Azure, or VM check boxes until the chart is no longer red.
  4. Click Save.

    You should now see your database instances in your views.

Last modified

Tags

Classifications

Public