Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Unattended Remote Access

Unattended Remote Access

Updated March 11th, 2016


DameWare 12.0 has the ability to perform unattended remote sessions by setting a session link within the agent. This link is generated by the Central Server.


  • DameWare Remote Support license
  • DameWare Centralized Server


DameWare 12.0


1. Run the Configuration Wizard, and then click Edit Details to set the Internet Proxy Connection Details.



2. Click Test Connection.

Note: If port 443 is unavailable or was changed, replace it with Telnet and test if it works. Run a simulation for the Internet session link. 



3. Confirm the changes, and then click Save, Next and Finish.


4. Run the Administration console, and click Settings from the Internet Proxy pane.



Note: The value in the Deployment link field must be accessible to users from the outside. This link can be regenerated, and will allow users from the outside to download the pre-configured agent for unattended access.

Deployment page:

dw deploy.jpg


In the DameWare Mini Remote Control toolbar, click E-mail details for the unattended agent deployment link to be sent via email to the target user or machine. 



When the agent installation is completed on the target machine,  the Administrator Console should receive a request for the agent. That request is located in the Central Server View set.  Once the status becomes approved, the remote machine can now be accessed.



Note: The approval process can be set to automatic though the settings in the internet proxy.

Last modified
13:53, 21 Jul 2017