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Home > Success Center > DameWare Remote Support & Mini Remote Control > Unattended Remote Access

Unattended Remote Access

Overview

DameWare 12.0 has the ability to perform unattended remote sessions by setting a session link within the agent. This link is generated by the Central Server.

Requirements

  • DameWare Remote Support license
  • DameWare Centralized Server

Environment

DameWare 12.0

Steps

1. Run the Configuration Wizard, and then click Edit Details to set the Internet Proxy Connection Details.

cfgwiz.JPG

 

2. Click Test Connection.

Note: If port 443 is unavailable or was changed, replace it with Telnet and test if it works. Run a simulation for the Internet session link. 

Details.JPG

 

3. Confirm the changes, and then click Save, Next and Finish.

 

4. Run the Administration console, and click Settings from the Internet Proxy pane.

IP.JPG

 

Note: The value in the Deployment link field must be accessible to users from the outside. This link can be regenerated, and will allow users from the outside to download the pre-configured agent for unattended access.

Deployment page:

dw deploy.jpg

 

In the DameWare Mini Remote Control toolbar, click E-mail details for the unattended agent deployment link to be sent via email to the target user or machine. 

sesh.JPG

 

When the agent installation is completed on the target machine,  the Administrator Console should receive a request for the agent. That request is located in the Central Server View set.  Once the status becomes approved, the remote machine can now be accessed.

central.JPG

 

Note: The approval process can be set to automatic though the settings in the internet proxy.

Last modified
15:17, 13 Nov 2015

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