Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Unable to connect to a remote computer

Unable to connect to a remote computer

Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 1,742 Votes: 0 Revisions: 8

Overview

You are unable to connect to a remote computer.

Environment

All DameWare Mini Remote Control versions

Resolution

Verify that the technician have sufficient privileges on the remote compute. 

Note: Why do you need permission to connect to a remote machine using the DameWare Mini Remote Control program?

This depends on your rights within the remote O/S (Admin vs. Non-Admin) and the Permission Required settings. This is the behavior when you connect to a remote machine and the "Permission Required" setting is enabled on the Additional Settings tab within the MRC client agent service settings.  This applies to Admins and Non-Admins. Also, you connect to a remote machine and the "Permission Required for these Account Types" setting is enabled on the Access tab within the MRC client agent service settings.  This setting applies to Non-Admins.

Refer to the following Knowledgebase article for additional information: 

Last modified

Tags

Classifications

Public