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Home > Success Center > DameWare Remote Support & Mini Remote Control > Troubleshooting TCP-IP Error 11004 - The requested name is valid and was found in the database

Troubleshooting TCP-IP Error 11004 - The requested name is valid and was found in the database

Table of contents

Updated June 27th, 2017

Overview

Winsock Connect Error:
System Error: 11004
System Message:
The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.

Environment

  • DameWare Remote Support All Versions
  • DameWare Mini Remote Control All Versions
  • DameWare Exporter All Versions

Detail

Winsock Errors are Microsoft Windows Sockets (TCP) errors, not DameWare errors, and are not directly related to DameWare software.

This specific Winsock error implies some type of Names Resolution issue within the network environment.  DameWare software does not directly perform any type of Names Resolution, it simply asks the Operating System to perform all Names Resolution, and this error is being returned by the Operating System to the software.  Therefore, if the machine is being entered by its Host Name or FQDN (fully qualified domain name), try using the IP address instead.  This may resolve the issue. 

This error message could also be related to entering the Host Name or IP address into the DameWare Mini Remote Control (DMRC) program's Remote Connect dialog in an invalid format.  A Host Name or IP address cannot be entered followed by a colon and the port number.  For example, 192.168.1.100:6129 or SUPPORT:6129 are not valid Host Names or IP addresses, and would certainly cause a Winsock 11004 error to occur.  Port number is specified under Settings, on the Remote Options tab.

Correcting Names Resolution and/or formatting issues will allow DameWare software to work properly in the aforementioned scenario.

 

 

 

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