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Home > Success Center > DameWare Remote Support & Mini Remote Control > Reconnect drop-down does not keep track of the most recent connected computers

Reconnect drop-down does not keep track of the most recent connected computers

Created by John Wallace, last modified by MindTouch on Jun 23, 2016

Views: 44 Votes: 0 Revisions: 6

Overview

This article provides brief information and steps to resolve the issue when the reconnect drop down is not keeping track of the most recent connected computers.

Also the list computers in Remote Connect Connect To screen is not storing newly entered computers.

   

 

Environment

All DameWare versions

Resolution

1. Add following DWORD registry value:
Add Only Saved Host Entries To Reconnect List

The value must be 1 under the following registry key:

HKEY_CURRENT_USER\Software\DameWare Development\Mini Remote Control\Settings. 

2. Remove keys like Reconnect 0, Reconnect 1, Reconnect 2, etc. from the following registry key:

HKEY_CURRENT_USER\Software\DameWare Development\Mini Remote Control\Settings 

This would reset recently connected history.
3. Connect to the several machines.
4. See if recently connected machines are in Recently connected list.

If it does not help ask customer how many instances of MRC is launched in one time on his machine. Every new instance of MRC has its own Recently Connected history.

This feature works in another way. Customer see "wrong" items in Recent list, because each item related to host ID in database. If for some reason you connected from temporary host, or just enter name on left side - you will different host list in recent, because in database you have another host.

If you want to add new host - please use appropriate button for this.

 

 

Last modified
19:06, 22 Jun 2016

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