The SFT shell menu is missing from the right-click context menu on a Windows 10 laptop.
All versions of Dameware MRC
This is a known issue, when using Dameware with a Win 10 machine.
The workaround is to drag and drop some file to remote machine. After this, the menu will appear on local machine.
Or if this menu is visible on other machine, use it to copy file from remote to local. After this menu item will appear on local machine.