Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Smart Card Authentication failed in Dameware Mini Remote Control (DMRC) with Windows 10

Smart Card Authentication failed in Dameware Mini Remote Control (DMRC) with Windows 10

Updated July 10, 2017

Overview

The following error message is displayed in DMRC when using a Windows 10 device or when Credential Guard is enabled:

Smart Card Authentication failed:

Remote Message: Failed to retrieve required card information for Smart Card Logon support.

If the 'Remote Message' above doesn't indicate the failure, please check the Application event log on the remote machine for a possible cause.

 

 

 

Environment

  • DameWare Mini Remote Control 12.0.3 to 12.0.4
  • Windows 10

Resolution

Download Hotfix 1 and install it on the remote machine.

 

 

 

Last modified

Tags

Classifications

Public