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Home > Success Center > DameWare Remote Support & Mini Remote Control > Smart Card Authentication failed in DMRC with Windows 10

Smart Card Authentication failed in DMRC with Windows 10

Updated July 10, 2017


The following error message is displayed in DMRC when using a Windows 10 device or when Credential Guard is enabled:

Smart Card Authentication failed:

Remote Message: Failed to retrieve required card information for Smart Card Logon support.

If the 'Remote Message' above doesn't indicate the failure, please check the Application event log on the remote machine for a possible cause.





  • DameWare Mini Remote Control 12.0.3 to 12.0.4
  • Windows 10


Download Hotfix 1 and install it on the remote machine.




Last modified
19:31, 9 Jul 2017