Updated April 13th, 2017
Over The Internet (OTI) is used for slow-speed and high-latency level links. Adjusting Internet Session settings can be effective on slow performing connections. In cases of high-speed links but low-speed latencies, OTIs results are subjectively slower than normal MRC sessions (not Internet).
All DameWare Mini Remote Control versions
Below are a few tips to enhance OTI performance:
Note: Simultaneous use of RDP to the machine where the Internet Session agent is also installed is not recommended. This will result in a reduced user experience.
Having roles like technician console, Proxy, or End User Agent in VMs may cause latency. Using the newest Agent version minimizes this issue to a latency of about 1.5s.
A refresh delay is a fixed minimum delay between two (2) consecutive refreshes of the screen. This is used to limit the amount of data sent by the Agent at the cost of fluency and continuity of motions. Users can adjust settings of the refresh Delay in Internet Session and DMRC Minor Driver settings.
Settings for Refresh Delay on Internet Sessions need to be applied on every new session.
The quality of high-speed links (1000ks/s) on remote sessions with lower delay value of 100ms is better compared to delay value of 500ms.
For high-speed links, delay values should be decreased. The Appropriate value of the delay may be determined by the user by observing behavior.
Delays are configured from the Host Properties dialog available in the Context menu for the host as Settings menu.
See the following images from the MRC application: